Call Center Representative
2.
5 Henderson, NV Henderson, NV Full-time Full-time From $16 an hour From $16 an hour BulkSupplements.
com is a leader in manufacturing pure supplements with a large inventory of products.
We are looking for a customer-oriented call center representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming calls, emails and chats Identify and assess customers' needs to achieve satisfaction Research solutions by accessing all resources to find the answer Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Positive attitude and a team player Bilingual in Spanish is a plus Benefits Medical insurance with HSA option Dental insurance Vision insurance Life insurance Short-term and long-term disability 401k with 4% match Paid Time Off Job Type:
Full-time Pay:
From $16.
00 per hour Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Every weekend Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Henderson, NV Henderson, NV Full-time Full-time From $16 an hour From $16 an hour BulkSupplements.
com is a leader in manufacturing pure supplements with a large inventory of products.
We are looking for a customer-oriented call center representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming calls, emails and chats Identify and assess customers' needs to achieve satisfaction Research solutions by accessing all resources to find the answer Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Positive attitude and a team player Bilingual in Spanish is a plus Benefits Medical insurance with HSA option Dental insurance Vision insurance Life insurance Short-term and long-term disability 401k with 4% match Paid Time Off Job Type:
Full-time Pay:
From $16.
00 per hour Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Every weekend Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
