Patient Registration Supervisor - Optum 360

Company Name:
UnitedHealth Group
Position Type:
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
Patient Registration Supervisor
The Patient Registration Supervisor is responsible for the supervision of the daily operations of an admitting work team in all admissions/registrations actions in a defined functional process. The Supervisor oversees and directs work team's production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel in order to ensure a smooth, accurate workflow.
The Supervisor works in tandem with the other department supervisor to manage the daily production of the admitting department, and assumes responsibility of the department in the absence of the Admitting Manager. The Supervisor will assist in managing the overall operations of the department, including Performance Improvement and performance management, staff hiring, training, counseling and scheduling. Supervisor will schedule and conduct regular team meetings where they communicate departmental performance, goals, standards, and policies and procedures.
Duties Include:
Organizes workflow to ensure accurate and timely team performance.
Manages the work schedule, ensuring adequate and appropriate coverage of all positions at all times.
Selects and delegates training and orientation of new staff.
Assigns staff responsibilities and evaluate performance.
Counsels employees on problem areas of registration and performance.
Works with staff to develop personal development plans and identify areas for improvement and improve performance.
Oversees the Performance Improvement (PI) program for the team that includes overseeing daily productivity checks and scheduled quality audits
Identifies issues and training needs for both individuals and for the department as a whole, develops training as appropriate.
Works with the Director and other Supervisors to evaluate PI results, identify areas for improvement in the department, and the need to change policies and procedures, etc.
Provides input for, and maintains and ensures staff compliance with established departmental policies and procedures, objectives, safety, environmental and infection control standards.
Accurately and legibly balances and accounts for all monies used in the daily operations of the department.
Ensures that an accurate cash sheet and cash drawer is maintained on each shift.
Ensures bank deposit is made on a daily basis.
Participates in administrative staff meetings and attends other meetings as assigned.
Attends and sometimes leads, departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department/hospital operations.
Performs other related duties as required, at the request of the Director of Business Services.
High School/GED Required
Requires 1+ year supervisory experience
Requires 2+ years experience in admitting, registration, and/or medical front office.
Demonstrated knowledge of the admitting process and the functional workings of the admitting department.
Must have a working knowledge of computer applications.(MS Office)
Must be able to demonstrate competency with basic mathematical functions.
Requires familiarity with insurance nomenclature, managed care insurance, and experience working with federal, state and local agencies.
Understanding of ICD-9 coding.
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do
your life's best work. SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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