Assistant Manager Front Desk Full-Time

Company Name:
Penn National Gaming
Your daily responsibilities include:
MAJOR JOB DUTIES: _Duties include, but are not limited to the following:_
Supervise the day to day activities of the front desk agents.
Perform a pre-shift briefing of front desk personnel.
Handle guest complaints.
Assist with groups and time-saver guests.
Review and make recommendations with regard to scheduling.
Act as the liaison between other front office departments with regard to requests for service from the hotel guests.
Monitor rooms available and the placement of guests.
Act as relief Front Desk Manager as required.
Recommend and assist with the implementation of policies.
Maintain established procedures of the front desk.
Monitor clerk overages and shortages.
Train new and existing front desk agents.
Assist the guest services area when required.
Ensure area is neat and fully stocked at the end of shift.
Perform team member periodic reviews and counseling as needed.
Must provide courteous and friendly service to all staff and guests.
Perform related duties as requested.
To be successful in this position it will require the following skill set:
EXPERIENCE: 2-3 years Front Desk operations or related guest services with some supervisory.
EDUCATION _: _High School Diploma or GED and 2 years university level courses or equivalent.
Must be 21 years of age or older.
SKILLS: Excellent communication skills. Flexible working hours. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to perform basic math. Ten key and computer experience required. Skill in establishing and maintaining effective working relationships with staff. General computer skills using Microsoft Office; Word, Excel and Outlook.
CERTIFICATE/LICENSE : N/A
Job ID: 2014-20607
Casino Property: M Resort
Location: US - NV - Henderson
Posted Date: 6/27/2014
Position Type: Regular Full-Time
Category: Hotel Services

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