McKesson Perioperative Support Analyst

Company Name:
CTG
## Description
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 25 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare insurance organizations.
CTG Health Solutions pioneered the pairing of our Transitional Application Management (TAM) with implementation services to enable healthcare providers to transfer internal resources to new implementations while improving the service levels of their legacy systems. Through our experience in serving over 60 application management (AM) clients since 1984, CTG has developed and honed a proprietary methodology for AM, related systems, and operations management. We use extremely experienced consultants, ISO 9001-certified methodologies, and an independent Quality Management Office to monitor adherence to these methodologies and ensure client satisfaction.
CTGHS is looking for outstanding individuals with significant experience to fill the following specifications:
The McKesson Perioperative support analyst will provide Tier 2 and Tier 3 application support of Horizon Surgical Manager (HSM), Horizon Tissue Management (HTM), McKesson Anesthesia Care (MAC), and Pathways Healthcare Scheduling, as well as homegrown user interface applications. In depth knowledge of hospital perioperative workflows is desired. Primary responsibilities include:
Resolves open help desk tickets through communication with department staff to identify the issues involved and determine the best possible solution available
Troubleshoot and correct SQL and Crystal reports; proactively review error logs to identify and correct issues
On a daily basis, review PHS records for duplicates and merge as necessary
Manage monthly FDB (allergy and medications database) update process, including vendor coordination, change control and implementation
Participate in a 24/7 on call rotation
Some travel is required during the Knowledge Transfer phase of the engagement.
Provide second level determination and resolution of assigned applications
Advance the operational efficiency of the use of assigned applications
Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operation instructions, and providing references to the administration of end- user applications systems
Respond promptly to Helpdesk notifications, customer complaints and concerns
Maintain a customer-centric focus when performing his/her functions
Monitors the in-use Help Desk application software, responds to calls received via home or cell phone.
Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.
Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.
Assists with finalizing forms, procedures and documentation needed for maintenance of application programs.
Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.
Submits internal and external status reports on time and as required.
Expand refined skills to include the internals of more than one product area and externals of several product areas.
Communicate effectively with peers, product programmers, customer support representatives, customers and management, to ensure timely resolutions to reported problems.
Determine when, where, and how to reroute problems to other technical areas.
Inform CTG management on client problems and/or engagement quality when appropriate.
## Qualifications
Required Skills/Experience:
McKesson Pathways Healthcare Scheduling
Horizon Surgical Manager (HSM)
McKesson Anesthesia Care (MAC)
Horizon Tissue Management
Familiarity with SQL, Crystal and HL7 desired
Computer Task Group, Inc. is an international IT solutions and services company, publicly traded on NASDAQ under the symbol CTGX, with more than 3,700 employees in North America and Western Europe. CTG's healthcare division, CTG Health Solutions (CTGHS), is a leading IT consulting firm dedicated solely to helping organizations achieve strategic, clinical, financial and operational objectives by more effectively leveraging IT.
Job Posting: Aug 23, 2014, 11:14:17 AM
Job: Healthcare Application Management & Support
Primary Location: United States
Education Level: High School Diploma/GED ( 11 years)
Travel: No
Req ID: 14203827

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