Service Technician (HVAC)

Company Name:
Type of Position: Full time, non-exempt
Hours per Week: 40
Start/Stop time: 8AM-5PM. Subject to seasonal requirements during the winter and summer months.
Technician on-call rotation approximately every 3-5 weeks.
Bishop Air Service is family owned and operated since 1992. Ron Bishop has led the business with the vision of honest, reliable service and exceptional customer service to the company's residential and commercial clients. The business and customer growth is continuous with a variety of HVAC, refrigeration and Solar thermal services provided.
Job Duties:
Accuracy of paperwork to meet the needs of the accounting and dispatching software.
Familiarity with a variety of HVAC and refrigeration equipment as well as obtaining OEM training.
Availability and lead time of parts.
Time management.
Willingness to learn and adapt to changing or new situations.
Able to communicate with the customer in a professional and cordial manner.
Proper equipment to provide the repairs including vehicles and tools.
Principal Accountabilities
Time management of repairs and/or projects.
Reporting repair and/or project details to Dispatcher and completing paperwork in a full and legible manner.
Work efficiently and profitably.
Provide technical support for team members.
Reliable and consistent work.
Keep Operations Director apprised of status of jobs and/or repairs.
Troubleshoot issues/problems efficiently and communicate to the customer the same.
Operations Director will approve all parts purchases and assist technician with job proposals and quotes.
Communicates basic information including available resources, customer information, time estimates and accuracy of job information.
Keep informed as to job or project status, technical needs, process of proposals, and pricing assistance.
Provides technical support and sharing of knowledge.
Updates co-workers on joint projects and keeps all members in the loop with up to date information.
Provides direction and assistance to co-workers when appropriate.
Interact with vendors to obtain needed materials. Interact with customers in a professional and cordial manner.
Job Requirements
High School Diploma or GED
Clean driving record.
Technician - 3 years field experience with EPA Certification and technical training
At least 3 years-experience with Commercial HVAC and Residential service, maintenance, and installation.
At least 3 years-experience of Commercial Refrigeration service and maintenance of ice machines, freezers, walk-in coolers, etc.
Consistency in performance.
Ability to handle situations with honesty, integrity, diplomacy and when necessary a sense of humor.
Able to keep emotions out of the decision required.
Ability to convey complex terms at the level of the audience.
Desire to succeed and able to exhibit customer friendly manners and attitude.
Neat and presentable appearance.
Medical Insurance contribution
Holiday pay
Vacation pay
24 hours personal time
Uniform laundry service
Company van provided
Company phone number
Hire on bonus
Recruitment bonus.

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