IT Interim Manager - Rev Cycle

Company Name:
CTG
Title: IT Interim Manager - Rev Cycle
Location: United States
Job Number: 14206096
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 25 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare insurance organizations.
This is an open position that requires extensive travel to work on our projects at various client locations across the country. CTG is posting and recruiting for this position in many cities throughout the United States. CTG will consider candidates who meet the qualifications for this position regardless of where they live.
CTG Health Solutions combines consulting and technical expertise with innovative solutions to meet the needs of healthcare providers, health insurers, and life sciences companies in the United States and Europe. We bring the most operationally and technically savvy healthcare consultants to our clients--consultants with extensive executive, management, clinical, and information services expertise. We have provided business solutions to over 500 healthcare organizations and over 2,00 physician practices in the last two decades through our broad, deep experience with major healthcare provider and payer vendors.
CTGHS is looking for outstanding consultants with significant experience to fill the following specifications:
CTG Health Solutions is looking for an outstanding IT Revenue Cycle Applications Manager with significant experience Implementing a variety of applications and application upgrades including PWC Smart, Passport( Insurance Pre-authorization) and CROWE RCA (Revenue Cycle Analytics). This consultant should also have a strong backgroun in Professional Billing and Epic Resolute Professional Billing (PB) Application. This individual will partner with a leading healthcare organization--our client--on implementation and consulting initiatives to enhance patient care, increase operational efficiency, ensure regulatory compliance and transform their organizations in meaningful ways.
Responsibilities include:
1. Develops and manages day to day operations of the Applications Support staff; schedules appropriate staff levels; assists staff with projects and trouble tickets as required; maintains time and attendance records. Supervises and mentors staff; interviews, hires, develops, evaluates and (when necessary) discharges reporting staff. Coordinates the training and orientation of new employees and re-training of existing employees including training on NCH computer systems, customer service skills, daily operational procedures, downtime procedures and emergency procedures.
2. Manages resolution of end user's information systems issues. Manages the provision of software support including new software deployment, software implementation, system swap out, software updating, software configuration and reconfiguration, basic interface troubleshooting and impact analysis; assists in the tracking of software assets. Manages team members, super-users, outside support vendors and other resources within the department to maintain assigned systems and resolve problems.
3. Develops and maintains Service Level Agreements between the IMT Applications Support Group and all supported NCH departmental user groups and system user groups. Generates and monitors problem resolution statistics including average time to resolution, number of open issues, longest time to resolution and staff productivity. Monitors all standards against service level agreements, and presents reports to NCH staff and clients as appropriate. Uses statistics to forecast appropriate staffing levels and suggest modifications to the staffing levels as necessary.
4. Coordinates the development and maintenance of IT Application Support Tools and procedures including Help Desk problem resolution/ tracking software, remote application support procedures and staff education as required. Develops and maintains IMT notification procedures for application, network and telephone downtimes; works with IMT staff on written procedures for Help Desk and call center to follow during varying system downtime scenarios; ensures these procedures for accurate and updated as necessary. Maintains current reference materials for IT Support Areas.
5. Develops policies and procedures for IT Support Services and obtains Director's approval. Develops and administers procedures necessary to implement approved policy; communicates approved policy and procedures to staff and ensures compliance.
6. Participates in the development of short and long term goals, policies and procedures for application support and the corporation's strategic plans. Establishes tactical plans to accomplish these goals. Based upon these goals and in conjunction with the Director, assists in the development and administration of the departmental budget.
7. Manages and assists in IMT projects as assigned; collaborates with IMT team members, NCH staff, and outside vendors for software specifications, software selection, hardware configuration specifications, interface requirements and other issues as required. Communicates project status to entire project team, IMT department and others as appropriate
8. Adheres to all client standards, policies and procedures.
Qualifications: Required Skills:
1. Strong organizational skills necessary to effectively manage people and projects.
2. Interpersonal and customer service skills necessary to interact effectively with stakeholders and staff.
3. Excellent verbal and written communication skills.
4. Ability to present information effectively in one-on-one and small group situations at all levels of the organizaiton.
5. Ability to handle difficult clients and situations in a professional and courteous manner.
6. Ability to understand the features, specifications, key components and proper configuration of the supported applications required.
7. Strong problem solving skills
8. Level of knowledge equivalent to attainment of Bachelors Degree in Computer Science, or a Healthcare related Field with knowledge of basic network concepts.
9. Minimum three years progressively responsible analyst level experience supporting computer systems, including user software support, department specific applications support, Windows based software concepts and patient care system support experience required.
10. Experience in software deployment, relevant supported applications and working in a medical setting preferred.
11. Minimum two years management experience preferred.
12. Experience with network operating systems: Novell, WinNT Server or Unix preferred.
13. Significant experience wth Professional Billing workflow or application support
14. Needs to be able to hit the ground running and capable of dealing with multiple projects.
Computer Task Group, Inc. is an international IT solutions and services company, publicly traded on NASDAQ under the symbol CTGX, with more than 3,700 employees in North America and Western Europe. CTG's healthcare division, CTG Health Solutions (CTGHS), is a leading IT consulting firm dedicated solely to helping organizations achieve strategic, clinical, financial and operational objectives by more effectively leveraging IT.
CTG Health Solutions has some of the best consultants in the industry, who thrive in a collaborative, team environment which enhances their skills. CTGHS is a premier client partner that rewards valuable contributions and where careers flourish in a high-growth, stable environment. Job: Healthcare & Hospital Implementations

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