Project Manager- Salesforce/Catalog Operations

Requisition Number: NV-9694
Area of Interest: Support Services
Organization: Care Center
Brand/Division: Nevada
Position Type: Full-time
PRIMARY FUNCTIONS: Identify, report, and resolve operational issues within the Direct-to-Customer channel.
Manage tactical cross-center, cross-functional and cross-brand projects.
Manage large/complex projects from concept to development and implementation by ensuring major project activities, milestones and deliverables are planned and tracked and progress is accurately reported using standard project instrumentation.
Identify operational issues and research root-causes to develop and implement new business controls.
Develop reporting for management to identify operational issues; provide reporting summaries for business and action plans.
Partner with the care center teams and business partners to determine solutions to identified problems.
Maintain high level of service to internal and external customers.
Perform other duties as assigned.
Bachelors degree and minimum 3 years of Project Management experience required
Strong knowledge of both theoretical and operational methods of project management
PMP certification preferred
Experience with Salesforce or case management implementation preferred
PC literate with the ability to produce reports and analyze data
Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
Strong competencies in planning, project management, and organization with the ability to lead multiple projects while maintaining a focus on quality.
Proven experience in high-volume, results-oriented environment requiring flexibility
Travel minimal (25% or less)
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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