Surveillance Supervisor

Overview:
Don't just work. Work Happy.
A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to Gaming regulations.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
Partners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probe into potentially illegal or inappropriate activities.
Act as direct liaison between surveillance room activities and the Surveillance Shift Manager.
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
Safeguards company assets at all times.
Submits all appropriate reports when incidents, infractions, and violations occur.
Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
Conduct, supervise and prepare reports relating to any incident that is reported.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Must be able to get along with co-workers and work as a team.
Maintains strict confidentiality in all departmental and company matters.
SUPERVISORY RESPONSIBILITIES
This job may or may not have supervisory responsibilities.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
To be successful in this position it will require the following skill set:
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree; minimum two years of casino Surveillance experience or equivalent combination of education and experience.
Must be at least 21 years of age.
Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
Comprehensive knowledge of video surveillance systems.
Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.
Skilled position that requires leadership and a high degree of personal integrity
Must be flexible and available to work any day of the week and any shift. Must be willing to work unscheduled shifts on short notice.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
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