Manager, Underwriting Services

General Summary:
The Underwriting Services Manager is responsible for providing leadership and direction to the regional Underwriting Services teams. Provides technical training and communicates on policies and procedures to Underwriting Services staff. Serves as a central point for communications between internal disciplines. Work with the regional underwriting teams to identify and clarify business needs, determine and test solutions to business problems, and develop best practices.
Essential Duties and Responsibilities:
Demonstrate leadership by creating an environment that fosters teamwork, values diversity, and supports and respects all team and company staff-members, internal and external customers, and vendors. Responsible for selecting, managing, developing, coaching, and motivating the staff members.
Direct and monitor the underwriting processing activities for the specified location/region per corporate guidelines and goals.
Assist regional underwriting management with development, implementation and monitoring of goals and objectives.
Establish measures and metrics for quality and productivity standards. Determine priorities in the development and implementation of underwriting processing productivity and performance standards. Monitor and enforce underwriting processing procedures and guidelines. Review productivity reports and file reviews for compliance with established metrics.
Provide quality leadership to the Underwriting Services staff in order to meet quality and productivity goals. Identify and drive change to maximize productivity without degrading quality.
Create, compile and track statistical reports.
Collaborate with regional underwriting management in creating, analyzing, and identifying workflows, policies, procedures and training needs to ensure compliance with established functional policies and procedures. Implement business best practices as directed by regional underwriting management. Determine and implement training plans as needed.
Collaborate with corporate underwriting to identify potential process improvements, staff training, testing of system changes, and driving operational excellence.
Encourage staff to develop and sustain quality customer service and work within service level agreements (SLAs).
Develop staff proficiencies with state statutes, rating Bureaus and company procedures.
Serve as an expert to the regional offices in corporate policy and procedures, best practices, regulatory issues, and company systems. Utilize problem-solving skills to address inquiries and resolve issues timely and effectively. Solicit input from supplemental resources for effective problem identification, resolution identification and training of internal staff.
Monitor staffing levels and developmental needs of the Underwriting Services staff and make recommendations as needed.
Conduct performance appraisals; recommend promotions, transfers, salary increases, corrective actions and terminations on direct reports. Participate in the selection of new staff members.
Develop and maintain professional customer relationships and communicate information accurately, clearly and completely. Interact and coordinate as needed with internal disciplines.
Represent the company in a professional manner in all work-related functions including interdepartmental meetings and agency events.
May be required to work outside of core business hours depending on business needs.
This position may require some travel/overnight stay to other work or office locations, usually by automobile or airplane.
Other duties may be assigned.
Job Requirements:
Bachelor's Degree (BA/BS) from four-year college or university preferred. A minimum of five years supervisory experience and/or training; or equivalent combination of education and additional experience in commercial lines underwriting.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, expenses, commissions, proportion, ratios and percentages.
Ability to define problems, collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Above average skills using personal computers including data entry, word processing and spreadsheet programs, and knowledge of Internet software; Microsoft products including Excel, Word, and Outlook.
Excellent knowledge of business office practices and procedures, English grammar, spelling and business math.
Work Environment/Physical Demands:
This job operates in a professional office environment; this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
This is largely a sedentary role; however, some mobility is required
May work early, late, or occasional weekend hours to accommodate business needs
Occasional lifting of a maximum of 30lbs.
Minimal travel to other office locations/meeting locations occasionally necessary
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.