Business Customer Service Representative I
Interacts with consumer or business customers to handle customer service inquiries and problems via the telephone. May also respond to e-mail inquiries. Customer service is the primary function and contacts are predominantly routine but may require deviation from standard screens, scripts, and procedures. Records any consistent problem areas and may maintain records of returns, schedule changes, product enhancements or changes, and product pricing. May resolve return credit problems and answer billing questions. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer non-technical questions regarding company products, assess needs, and suggest/promote alternative products or services. Directs problems which cannot be handled within Customer Service to the appropriate organization and follows up to ensure problem is resolved.
Experience navigating multiple computer screens and programs while interacting with customers.Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
The starting hourly rate of pay for this position is $12.30 per hour.Our current hours of operation are as follows: Monday thru Friday 5:00am - 7:00pm & Saturdays 7:00am - 5:00pm
- High School diploma or equivalent
- One year experience operating a computer in a Windows based environment
- Six months experience in a customer facing environment
- Six months experience and/or technical education/training troubleshooting computer hardware, mobile phones, or other electronic devices
- Face to face customer service experience is great
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer. Sprint will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
Equal opportunity Employer/Disability/Vet
Customer Service, Call Centers
6880 BERMUDA RD