Bi-Lingual Front End Collector

Bi-Lingual Front End Collector
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, "We Change Lives!" speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. Great hourly pay with uncapped monthly bonus!
We are hiring a Bi-Lingual Front End Collector within our Collections Department.
About this Position:
Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments.
Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current.
Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
Support additional consumer service requests.
Our Bi-Lingual Front End Collections Team Members:
Spend up to 90% of your time signed on to our dialer to handle consumer phone calls.
Use our call model to handle each call in a manner that persuades consumers to pay.
Support consumer requests, including processing one-time and recurring phone payments.
Work to identify additional contact information.
Remain compliant with our policies, processes and legal guidelines.
You will need to be open to ongoing feedback aimed at improving performance.
Position Qualifications:
High school diploma
ability to read, write, and speak in Spanish
Previous customer service and/or collection experience in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent persuasive skills
Training and Work Schedule Requirements:
Two weeks of required training will occur Monday - Friday from 8am - 5pm
Work Schedule Requirements
3 flex days during the week (8 hour shift any time the call center is open)
2 late days during the week (11am - 8pm)
Work every other Saturday or Sunday from 5am - 2pm (when you work the weekend, a flex day will be off during the week)
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.

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