Customer Delivery Project Manager

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Barclaycard US is one of the fastest-growing top-10 credit card issuers in the nation. The company creates customized, co-branded credit card programs for some of the nation's most successful travel, entertainment, retail, affinity and financial institutions, including: Apple, L.L.Bean, American Airlines, JetBlue, the National Football League and Ameriprise Financial. The business also issues its own Barclaycard-branded credit cards: Barclaycard Ring, Barclaycard Rewards, Barclaycard CashForward, and the award-winning Barclaycard Arrival product series. The company is headquartered in Wilmington, Delaware and has operations centers in Newark, Delaware; Wilton, Maine; Henderson, Nevada; and Hamilton, Ohio.
About Customer Delivery:
Customer Delivery, a business unit in the Operations and Technology organization, supports the execution of acquisition and existing customer marketing programs including new acquisition campaigns, provides TSYS development activities for implementing new functionality and updating existing functionality, and provides direct oversight and implementation activities of operational business processes and policies.
About Customer Remediation Team:
The Customer Remediation team (CRT) is responsible for being engaged in any customer facing issue or break from BCUS (Barclaycard US) or third party vendor which supports BCUS.
Overall Purpose of Role:
The Customer Remediation Team Business Analyst (CRT) is responsible for managing incidents, by providing full root cause analysis and preventative measures within Incident Tickets.
The CRT Analyst is also responsible for completing and managing any customer remediation that is derived from those incidents. This individual will be responsible for all the research associated with the ticket, and will ensure all documentation is complete within a timely fashion.
Key Accountabilities and Skills required:
Design, manage, & implement remediation efforts, constantly reviewing processes and procedures for efficiencies and to ensure correct controls are in place.
Manage daily incident tickets.
Provide honest assessment to stakeholders of the expected delivery date of the problem resolution to ensure consistency with their expectations.
Interacts with departmental Leadership to ensure that goals and objectives are being met.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Interacts with Departmental Leadership to ensure that goals and objectives are being met.
Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. Ensures thorough understanding and implementation of operations, policies, and procedures.
Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Your Skills and Qualifications will include:
Basic Qualifications:
Bachelor's degree and/ or equivalent work experience
Ability to effectively negotiate and influence to accomplish objectives in a matrix management environment
Financial Services experience is a plus
Must have excellent oral and written communications skills and the ability to work with all levels of management
Proficiency with Microsoft products, MS Word, MS Excel and MS Power Point.
Extremely detail-oriented and ability to prioritize and see Incident Tickets through completion
Able to work in a fast-paced organization and meet deadlines
Ability to multi-task several initiatives concurrently
Detail oriented
Preferred Qualifications:
Financial sector experience preferred
Proven leadership skills
Ability to work collaboratively with internal and external constituents.
Superior communications skills
Highly motivated, energetic, extremely personable, comfortable working closely with executive management
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.
EEO Statement:
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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