MIS Sr Collections Analyst

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Barclaycard US is one of the fastest-growing top-10 credit card issuers in the nation. The company creates customized, co-branded credit card programs for some of the nation's most successful travel, entertainment, retail, affinity and financial institutions, including: Apple, L.L.Bean, American Airlines, JetBlue, the National Football League and Ameriprise Financial. The business also issues its own Barclaycard-branded credit cards: Barclaycard Ring, Barclaycard Rewards, Barclaycard CashForward, and the award-winning Barclaycard Arrival product series. The company is headquartered in Wilmington, Delaware and has operations centers in Newark, Delaware; Wilton, Maine; Henderson, Nevada; and Hamilton, Ohio.
Overall purpose of role:
BCUS Operations MI & Analytics is a Shared Services group developing key operational reporting and analysis for Fraud, Collections, and Customer Care. Our mission is to shape the bank's agenda by operating a best-in-class MI organization that delivers actionable insights, metrics to the business that optimizes shareholder and customer value
Key Accountabilities and Skills required:
Key specific accountabilities
Prepare detailed daily, weekly, and monthly reports on performance of the department at individual, functional, and department level -- specifically those metrics relating to operating efficiency and effectiveness
Provide department with a centralized look at contact volumes and patterns, including historical & forecast.
Prepare performance metrics used to help evaluate efficiency and effectiveness of the staff.
Assist with preparing monthly Operations Group forecast and tracking actual.
Work w/ vendors of to incorporate new systems in existing reporting.
Interact with other departments to determine appropriate metrics and assess trends versus forecasts and business strategy.
Work to integrate reporting from various systems to develop unified, comprehensive view of the business.
Work closely with system programmers to generate new reporting tools or modify current work products to optimize capabilities and improve efficiency.
Perform ad hoc analysis relating to contact reasons and customer segmentation.
Lead and mentor other analysts. Facilitate the implementation of Business Intelligence reporting and data structures.
Day to day decisions are generally made without seeking higher authority.
Has an impact on the success of the functional area.
Risk and Control Objective: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Your Skills and Qualifications will include
Basic Qualifications
Bachelor's degree in a quantitative discipline required.
2 years' experience in business analytics.
2 years in SAS and SQL experience.
Preferred Qualifications
College degree in Business Administration, Economics, Mathematics, Statistics, Engineering or other related fields.
Strong business analysis and quantitative skills.
Strong data metrics and analysis
Advanced computer skills, including proven ability to utilize tools such as Access and Excel.
Ability to view, query, extract, and report on data stored in Oracle and other relational databases.
Excellent oral and written communication skills.
Able to consolidate information and prepare & present findings to senior management.
Strong attention to detail.
Result oriented team player.
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.
EEO statement
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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