PRN - Healthcare Technician - Las Vegas - 1701 N. Green Valley Pkwy, Henderson, NV

PRN - Healthcare Technician - Las Vegas - 1701 N. Green Valley Pkwy, Henderson, NV 89074
Job Title:
PRN - Healthcare Technician - Las Vegas - 1701 N. Green Valley Pkwy, Henderson, NV 89074
Job Type:
Per Diem (PRN)
Henderson, NV
Site Location:
Walgreens, Healthcare Clinic
Job Description:
Job Summary
This role is responsible for creating an amazing experience through patient-centric activities including patient acknowledgement and assistance in Healthcare Clinics. The Healthcare Tech is visible at the front desk 85+% of the time and is responsible or both the overall patient flow through the clinic and marketing activities for the clinic.
Job Responsibilities
? Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.
? Greets patients with a smile and assists them through the registration process, and keeps them informed of wait times and manages visit expectations. Extends a warm and caring approach to all our patients with a respect for the diversity of all patients.
? Assists with self-scheduling (kiosk/online). Assists patients with completing vaccination administration forms, handing out VAR forms and Physical exam forms. Assists with process for bio waste pick up. Assists with coordination for clinic repairs/IR or IT tickets filing and opening ticket.
? Assists in maintaining clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed. Checks bathrooms for cleanliness and reports to SM as needed.
? Opens daily mail and processes accordingly.
? Facilitates clinic and patient flow for the provider by preparing the patient in the exam room. Collects and verifies all pertinent demographic data including insurance information, identification, and applicable consent forms, and scans them into the EMR. Informs patients of any applicable co-pay and forms of acceptable payment. Performs eligibility checks by using on-line or telephonic methods as needed.
? Ensures clinics uphold Healthcare Clinic brand standards by posting only branded materials, and maintaining a clean and welcoming appearance. Stocks clinics with needed supplies for patient care. Facilitates timely closings of clinics and follows closing procedures. Monitors patient waiting area for cleanliness and safety issues.
? Performs clinical tasks and activities as delegated to ensure quality care is delivered and patient safety is maintained. Performs vital signs and point-of-care testing as requested by the provider. Assists Providers in processing documentation related to patient care. Elevates patient concerns/immediate patient care needs immediately to the Provider on duty in the clinic. Provides service as chaperone for exams as requested by provider and/or patient. Collects blood samples from patients (where permitted by state or required by clinic).
? Advocates services (range of sick services, flu-shots, vaccines, sports/camp physicals). Ensures all patients are asked to complete customer engagement survey. Generates customer and employee awareness of the clinic and its services in the store and pharmacy by disseminating marketing materials and talking to customers and store employees. Ensures marketing materials are visible throughout the store.
? Floats within the market and adjust schedule to meet market needs. Engages in a collegial fashion with all Healthcare Clinic colleagues. Attends scheduled orientations and participates in ongoing training as required. Communicates team needs effectively to Market Manager to deliver superior service to our patients. Embraces our culture, commitments, core focus and company vision. Fosters positive relationships with Store/Pharmacy managers and staff.
Basic Qualifications
? High school diploma and at least 1 year of experience in patient care doing vital signs.
? Completion of training program as Medical Assistant, Emergency Medical Technician, Certified Nursing Assistant, RN student with completion of 1 semester in clinicals.
? Current CPR certification, Completed drug screen, TB test, and Hepatitis B vaccination or decline form.
? Experience in making a positive difference in every patient?s life by providing exceptional patient care, and a desire to help achieve Healthcare Clinic?s Health Services? business objectives.
? Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
? Basic Internet Explorer skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
? Basic email skills, internet explorer (sending, receiving, and organizing communications).
? Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
? Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Preferred Qualification
? At least (1) year of customer service experience. 5096048481b342ee96c096023ebdbe81

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