Director Client Technology Support

Director Client Technology Support
Requisition #: USAHQ-11938
Position Type: Full Time - Regular
Work Countries: United States
Canada
Work Cities: Virtual US
Job Description:
Director Client Technology Support
Job Summary:
+ Manage one or more of the regional or global Client Technology Support (CTS) sub teams
+ Assure high quality services
+ Manage service delivery according to the set targets (SLA)
+ Participate on the management of the overall virtual support team
+ Assist in representing CTS locally, regionally or globally
Education / Knowledge / Experience : (Subject to local laws and practices)
Essential:
+ Professional education (Business Travel Agent)
+ Internal or external training on mid-level management
+ Min 5 years in the travel industry
+ At least 5 years' experience in leadership, quality management, process management and project management.
+ Experience in process management (design, document and implement processes)
+ Min 3 years in one of the roles in CTS
+ Good mode of expression in written and spoken English
+ 2nd or 3rd language of French, German or Spanish
+ Good knowledge 1 GDS is required
+ Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application
+ Excellent knowledge in Client facing Travel Technology
+ International work experience
+ Good analytical thinking skills
+ Social competence & teamwork
+ Self-dependent behavior
+ Flexibility and high initiative
+ Great empathy for customer needs and patience with unstable customers
+ Organizational skills (planning, communication)
+ Demonstrated ability to lead a virtual team.
Preferred:
+ Good Knowledge 2nd or 3rd GDS
+ Thorough understanding of online meeting technology.
+ Excellent knowledge in Agent facing Travel Technology and solid experience in the administration of min 1 Application
+ Excellent knowledge in Agent facing Travel Technology
+ Spanish or other European language
IND123
LI-MM1
LI-LOCS VIRTUAL-US
Field of Interest Category:
Travel Technology
Shift:
Percent of Travel: 1-25%
Relocation: No
Languages Required: ce31a577bbfe43479646268055d9cb5d

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