Care Relationship Manager

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
With 300 years of proven leadership in financial services, we clearly offer stability and deep expertise to our millions of customers around the world. We've always been known for enabling those who want to achieve more. Barclays Capital, Barclays Wealth, Barclays Commercial, Barclaycard and ABSA bring world-class solutions to our millions of customers.
Overall purpose of role: A Relationship Manager is the company's primary interface with existing and potential customers. The role includes receiving inbound calls and solving and/or educating customers on specific account information, concern and inquiries to make it as easy and as desirable as possible to do business with.
Key Accountabilities and Skills required:
Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
Listen actively and establish rapport
Quickly understand and analyse customer needs
Adhere to compliance regulations and security policies
Consistently meet performance standards set by department
Risk and Control Objective: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Your Skills and Qualifications will include:
Basic Qualifications
High School Diploma
1 years of experience in customer service with an excellent performance and attendance record
Preferred Qualifications:
Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
Extremely customer-focused; positive, professional attitude
Intelligent, self-motivated, quick learner
Pays strict attention to detail, understands importance of accuracy and responsiveness
Strong PC and internet skills
Very good organization and work prioritization skills
Banking or credit card experiences a strong plus.
Sales experience is preferred for cross selling, up selling and down selling
Strong negotiation skills
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.
EEO Statement:
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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