Housekeeping Shift Manager

Overview:
Don't just work. Work Happy.
A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures that guest rooms are well maintained and in proper repair.
Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.
Maintains adequate inventory of all supplies.
Ensures that linen and supplies are tracked and accounted for daily.
Monitors and maintains level of cleanliness in rooms.
Expedites and oversees special requests from the Front Desk.
Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.
Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.
Reports all maintenance problems and assures protection of all hotel property for possible damage.
Monitors team member appearance, carts, equipment and cleaning supplies. Ensure store rooms are properly stocked with linens and supplies.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
SUPERVISORY RESPONSIBILITIES
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).
To be successful in this position it will require the following skill set:
Bachelor's degree (B.A./B.S.); or one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to write reports, business correspondence, and procedure manuals.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be able to perform the physical job duties of all Housekeeping cast members in times of emergencies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
Must be well organized and have strong communication skills.
Knowledge of all safety and health standards set by OSHA and local Health Department.
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
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