Babies R Us Department Supervisor

At Toys"R"Us, Inc., we're on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.
But we can't do it alone. We need everyday "superheroes" to help us succeed.
Whether you're an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we're looking for you!
Join more than a team ? become part of the "R"Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we're all about, visit Toysrusinc.com or check out our YouTube channel to hear straight from the source ? our valued Team Members themselves!
Job Summary:
The Department Supervisor is responsible for working with team members on customer services, selling skills and product knowledge. This position is expected to perform a wide variety of activities aimed at driving sales and promoting and managing the training and development of associates in a specific department. The Department Supervisor will serve as the subject matter expert and is responsible for ensuring that all business initiatives are implemented and executed per Company standards.
The Department Supervisor is a full time position and requires full availability including nights and weekends. This position reports directly to the Assistant Store Manager and is expected to coordinate and deliver department training to associates. Department Supervisors will spend the majority of their time (90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours.
Responsibilities:
Performs daily walk of department
Promotes store sales and profit goals
Conduct selling skills training, customer service and product knowledge training for all department associates.
Trains all associates on merchandising standards
Exhibit an ownership attitude by promoting partnerships with store management.
Deliver excellence in customer services, including decision making/problem solving skills for service recovery.
Conduct training for administrative procedures
Provide feedback and input to Assistant Manager on development of department initiatives and plans.
Provide input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.
Review sales reports
Implement system to communicate all ROTOs, promotions, MAP activities and special events for each team member
Execute all safety and loss prevention standards. Responsible for incorporating training programs and business objectives.
Act as Customer Service Leader
Ability to sell and explain features & benefits of all merchandise
Exceptional leadership, communication & training skills
Ability to handle/prioritize multiple projects
Able to identify others' strengths & assign work accordingly
Passion for customer service
Product knowledge
Results ownership
Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us, Inc.! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

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