Toys R Us Department Supervisor

At Toys"R"Us, Inc.,we're on a mission to be the best toy and baby retail company in the world! Andthat means we are laser-focused on delivering joy to kids of all ages, whileproviding our customers outstanding value and service whenever, wherever andhowever they choose to shop with us.
But we can't do italone. We need everyday "superheroes" to help us succeed.
Whether you're anenthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle,godparent) of some pretty awesome kids, student or someone looking for a funplace to work, then we're looking for you!
Join more than a team ?become part of the "R"Us family and help bring huge smiles to the faces of kidseverywhere. To learn more about who we are and what we're all about, visit Toysrusinc.com or check out our YouTube channel to hearstraight from the source ? our valued Team Members themselves!
Job Summary:
The DepartmentSupervisor is responsible for working with team members on customer services,selling skills and product knowledge. This position is expected to perform awide variety of activities aimed at driving sales and promoting and managingthe training and development of associates in a specific department. TheDepartment Supervisor will serve as the subject matter expert and isresponsible for ensuring that all business initiatives are implemented andexecuted per Company standards.
The DepartmentSupervisor is a full time position and requires full availability includingnights and weekends. This position reports directly to the Assistant StoreManager and is expected to coordinate and deliver department training to associates. Department Supervisors will spend the majority of their time (90%)working on the sales floor, devoting approximately 2/3 of that time to sellingactivities during peak traffic hours.
Responsibilities:
Performs daily walk of department
Promotes store sales and profit goals
Conduct selling skills training, customer service and product knowledge training for all department associates.
Trains all associates on merchandising standards
Exhibit an ownership attitude by promoting partnerships with store management.
Deliver excellence in customer services, including decision making/problem solving skills for service recovery.
Conduct training for administrative procedures
Provide feedback and input to Assistant Manager on development of department initiatives and plans.
Provide input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.
Review sales reports
Implement system to communicate all ROTOs, promotions, MAP activities and special events for each team member
Execute all safety and loss prevention standards. Responsible for incorporating training programs and business objectives.
Act as Customer Service Leader
Ability to sell and explain features & benefits of all merchandise
Exceptional leadership, communication & training skills
Ability to handle/prioritize multiple projects
Able to identify others' strengths & assign work accordingly
Passion for customer service
Product knowledge
Results ownership
Please note that werecruit for this position on an on-going basis in order to build a talent poolof potential candidates. When a position becomes available, we will reviewapplicants at that time. Due to the volume of resumes that we receive, onlythose candidates selected for interviews will be contacted. Thank you for yourinterest in Toys"R"Us, Inc.! Stay connected with us on Facebook,LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

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