Customer Service Agent-Sales Specialist- Las Vegas II 12/5/2016

Overview:
Customer Service Sales Specialist
SYKES is looking for full-time Customer Services Representatives in Las Vegas, Nevada. You might have driven past our building near Windmill and Durango and wondered what we do.
When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.
This is the right job for you if you re able to:

  • Speak on the phone and use a computer

  • Empathize and be friendly with people you ve never met

  • Use logic and solve problems

  • Be part of a team


QUALIFICATIONS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Must have at least 2 years of customer service experience
    Must have interest/desire to work in a sales environment
    Strong customer focus
    Outstanding oral and written communication and interpersonal skills
    Must be computer literate
    Strong evaluation and analysis skills
    Strictly adheres and demands strict adherence to the company s policies
    Excellent attention to details
    Must have ability to accept constructive feedback and apply coaching techniques.
    Team Player
    COMMUNICATION SKILLS:
    Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    REASONING ABILITY:
    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


SYKES offers you:

  • Health benefits

  • Career advancement opportunities / Promotion from within

  • 401K

  • Fun team environment

  • And more!


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