Bartender

  Ability to delegate and manage staff and identify skills and potentials Maintains a high level of professionalism; approaches others in a tactful manner and reacts well under pressure Follows through on commitments and demonstrates accuracy and thoroughness in improving quality of service Capable of developing subordinates’ skills and encourage professional growth Ability to create positive spirit and organize work priorities Identifies and resolves problems in a timely manner Monitors and maintains cleanliness within the food and beverage outlets; restaurant, lounge bar, room service, pool bar & restaurant 
Selected Accomplishments  o Ownership and management responsibilities in a full service restaurant with 20 employees o Managed pool operation; recreation and pool restaurant staff with 50 employeeso Designed food and beverage menus and oversaw cost of goods and pricing o Responsible for configuring all menus for bar and restaurant; lunch, happy hour, dinner, late night, promotions, and specialso Ensured outstanding customer experience throughout lunch, happy hour, dinner, late night dining hours, and holidayso Created special events to increase customer support, i.e. theme nights, sports fan clubs, special promotion parties, and  live entertainmento Analyzed, and developed advertising strategies that significantly increased bar revenues by organizing programs such as, customer contests, food specials, and late night drink specialso Maintained positive AOS satisfaction results

Professional Experience 
RESTAURANT MANAGEMENT EXPERIENCEo   Managed operations in a full service restaurant & bar with nightly entertainmento Managed food and beverage outlets in a full service luxury hotel; restaurant, lounge bar, room service, and pool baro Responsible for interviewing/hiring, training, payroll, checklists, scheduling, mediating staff disputes, and customer satisfaction o Trained and managed bar staff in all aspects of bar service, equipment, cash handling, and opening/closing procedureso Maintained bar accounts, updated and managed discrepancies in financial records of saleso Responsible for ordering and maintaining inventory along with highest health and sanitation ratings for restaurant operations o Inventory management. Ordered food, liquor and other beverages to optimize stocks based on actual demand.  Developed and implemented all Par and Ordering Procedures for inventories.Employment History 
Westin Lake Las Vegas, Henderson, NV         5/16 to present Food & Beverage Manager, Pools & Recreation
Miramonte Resort & Spa, Indian Wells, CA         1/15 to 5/16Food & Beverage Manager
Hamilton's Sports Bar & Grill, La Quinta, CA         10/11 to 8/14   Co-Owner/Operations Manager
Manhattan Beach Marriott & Golf Club, Manhattan Beach, CA          2/08 to 8/10Front Office Manager, Manager on Duty
Renaissance Esmeralda Resort & Spa, Indian Wells, CA          6/04 to 2/08Front Desk Manager, Manager on Duty, 1/06 – 2/08Front Desk Supervisor, 7/05 - 1/06Communications Supervisor, 1/05 - 7/05  
San Jose State University, San Jose, CA          1/03 to 6/04Co-Director, Annual International Hospitality Celebration
EducationSan Jose State University, San Jose, CaliforniaB.S. Hospitality Management with a minor in Business Management
Additional Training & Skills• Marriott Management Development Program- Living Core Values – building a highly engaged workforce, creating a passion to serve- Foundations of Leadership – inspiring growth and success within the company- Talent Acquisition & Management – creating positions, recording disciplinary actions, processing terminations• Certification in Sanitation by the State of California.• TIPS Trained and Certified • LEAD Program Trained and Certified • Trained in food handling protocols, per California Environmental Health and Safety guidelines. MS Windows, PMS, Micros, MARSHA, Kronos, Cintrix, Guest Ware, Payment Net, People Soft, LMS, Global Credit Card Services (GCS), Infowiz, Night Audit 

  • ID#: 101720
  • Location: Henderson, NV , 89052

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