Front Desk Receptionist

Stephanie R Shepler


 (702) 366-6108 cell


rae.stephaniee@yahoo.com


 


HIGHLIGHTS OF SKILLS AND QUALITIES



  • Extremely personable and able to quickly build good rapport with others

  • Organized and detail oriented

  • Able to work well as part of a team or individually

  • Skilled in using all customary office equipment

  • Proven ability to work well in high stress environments

  • Able to make sound decisions while working in a fast-paced environment


 


RELEVANT EXPERIENCE


Customer Service



  • Provided customers additional information and explained services offered

  • Discussed products offered and ensured customer satisfaction

  • Provided assistance to clients to reconcile product sales and appointment issues

  • Conducted daily calls to customers/clients (follow-up calls, survey calls, confirmation calls)


 


Administrative



  • Answered incoming multi- line phone calls; checked voicemails & distributed messages

  • Received mail & distributed accordingly; processed outgoing mail

  • Coordinated daily work orders, paperwork and prepared packets for dispatch

  • Provided sales support including daily confirmation calls for every sales job, updated sales calendar with current orders received, assisted sales team with coordination of calendar

  • Completed data entry into company proprietary system (MovePoint) and Excel spreadsheets

  • Maintained filing system to ensure service tickets and service calls were properly tracked


 


Communication



  • Received trouble calls from gaming business establishments and dispatched technicians to various locations as needed

  • Answered and recorded all radio calls from technicians for fills and repairs

  • Maintained vehicle maintenance log by recording gas usage, mileage, and scheduled services

  • Greeted customers & vendors at front desk in a pleasant and professional manner

  • Assisted with inquiries regarding moving services; directed to vendors as appropriate

  • Relayed information to coworkers and supervisors using standard telephone and wireless audio systems


Cashiering



  • Completed bookkeeping duties including reconciling daily cash in and out. 

  • Ensured cash balances for specified shifts

  • Prepared bank deposits – cash/checks often in excess of $300,000.00

  • Maintained money safe fills during shift (cash handling up to $30,000)

  • Performed daily revenue audits

  • Handled cash, checks, and credit card transactions

  • Managed the register in accordance with POS guidelines


 


WORK HISTORY


Administrative Assistant                                          Amazing Moves                                                          01/2016- 06/2016


Machine Operator/ Packager                           The Employment Firm                                                     10/2014- 08/2015


Customer Service/ Retail Sales                      K-Mart Department Store                                                  04/2014- 09/2014


Stockroom Clerk                                                  Ross Department Store                                                    04/2014- 08/2014


Receptionist/ Cashier/ Dispatcher            Sunset Coin/ Becker Gaming                                 09/2011- 10/2013


Salon Receptionist/ Customer Service                    JC Penney Inc.                                                           03/2007- 06/2011

  • ID#: 112791
  • Location: Henderson, NV , 89015

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