Bank Customer Service Representative

10/11/2016

 

To Whom It May Concern, 


Please find attached my resume. 


Please note all my Administrative background prior to becoming a VIP Guest Services Agent (GSA) for Caesars Entertainment. I worked for both small and large companies in this capacity.  As an aside, I consider VIP GSA at Flamingo Hotel as an Executive Assistant position as well; the only difference being it was assisting over 200 Executive Guests/day in an administrative function, (travel, dining, faxing, emailing, transportation, etc.) and it had to be done fast and flawless with an emphasis on Service with Passion! (See nomination for “employee of the year 2015”— only 7 of over 4,000 employees were nominated!)  That is truly validation of my dedication to my job (any job!) and my abilities as a team player (nominated by managers and co-workers)


I have recently taken an online test for typing speed and achieved 71 wpm and 100% accuracy.


I would be thrilled if you would consider me for the position of Employee Benefits Specialist.


Looking forward to meeting with you soon,


Sincerely,


Laura J. Alexander


254 Aspen Bay Lane


Henderson, NV 89012


(702) 408-7110


Davidsonl@cox.net


 


 


Laura J. Alexander


254 Aspen Bay Ln


Henderson, NV 89012 


702-408-7110


Laura.Alex@Cox.net


 


Experience


 


4/2013 – 7/2016  VIP Guest Services/Front Desk Representative


                                Caesars Entertainment/Flamingo Casino 


                                Las Vegas, NV


 


VIP Guest Services Agent, responsible for check-in and check-out of VIP guests, collecting money and ensuring proper charges on guest bills, determining upgrades/room rates based on play and rewards, concierge services (restaurant, golf, airline, limo, etc.), addressing and resolving customer concerns, management of reservations for follow-up on guest experience and service quality.  At all times maintaining a friendly, helpful, upbeat and positive attitude to each and every guest. 


 


Was hand-picked for promotion to the position by upper management for my proven abilities in superior guest service ratings, along with my reputation as an employee who is a team player that always goes above and beyond.  To that end, was nominated by management and co-workers for Caesars Entertainment’s most prestigious year-end award (Chairman’s Award) in January 2015 for “Service With Passion”. 


 


09/2015 - 3/2016  CCS Representative


                                Caesars Entertainment


 


12/11 - 4/2013     Total Rewards Representative


                                Caesars Entertainment/Flamingo Casino 


                                Las Vegas, NV


 


Promotion and Guest Service for Total Rewards program and special events, as well as cross-promoting other company services.  Also responsible for resolving customer situations and providing consistent friendly and helpful service, while drastically reducing guest wait times and improving the department's customer service ratings overall. Also responsible for training new employees, and traveling to new casinos across the country to train employees as Total Rewards and Cashier Cage Agents before property grand openings.   


 


 


2/10 - 11/11          Sales/Customer Service/Administrative Manager


                                Silver State Water Systems, LLC


                                Las Vegas, Nevada


 


Water filtration company which provided sales and service of residential water filtration systems.  Managed a sales/service team, as well as being solely responsible for all accounting, legal, administrative, marketing, customer service, and day-to-day operations of the company.


 


 


1/03 - 7/07            Sales/Customer Service/Administrative Manager


                                Aldnet Media Group, LLC


                                Las Vegas, Nevada/Rocky River, Ohio


 


Business-to-business wholesale marketing company. Helped develop, manage, and grow the business, from a small internet pay-per-click site to a 10-person office. The company was sold in September of 2003 to Liquidation.com, a multi-million dollar public corporation located in Washington, DC.


 


 


 


12/99 - 1/03          Executive Assistant/Sales and Marketing


                                Aaron Industries/American Antique Graphics Society


                                Medina, Ohio


 


Administrative support to sales and marketing for an antique art distributor.  Responsible for gallery and internet sales of art dating from the 17th-19th centuries.   Provided public relations support for the company through press releases to newspapers, television, industry publications and the internet.  Developed and maintained media lists, called on editors, and followed up on promotions and press releases to ensure visibility in the industry.  Attended retail trade shows for sales and marketing of the company.  Produced and managed bi-annual auctions for antique advertising art.  Created and edited the STONEPRESS, a quarterly publication for The American Antiques Graphics Society. 


 


 


10/97 - 7/99          Executive Assistant/Account Manager


                                Watt, Roop & Co., Public Relations


                                Cleveland, Ohio  


 


Managed advertising, marketing and public relations campaigns for local and national accounts.  Was hired as Executive Assistant to the president of the company initially, but was soon given responsibilities of Account Specialist and then Account Manager during my tenure.


 


Computer Skills:  Proficient on LMS, CMS, SystemOne, SABRE, MS Office, Outlook, Excel. 60+WPM.


 


References: Flamingo Hotel Operations:  702-733-3111


                        Melinda Nevil, Mayra Sandoval, Stacey Mullen (VIP Managers, Flamingo Hotel)


 


 


 


 


 


 


 


 


 

  • ID#: 113328
  • Location: Henderson, NV , 89012

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