Sales Representative

Cynthia Toussaint



Relocating to Henderson, NV 89014 | 718-812-7467 | ctoussai@eastern.edu


 



Profile


Healthcare Administrator


 


Focused healthcare professional with background in hospital settings and experience improving processes to foster excellent patient outcomes. Background includes supervising staff, managing budgets, verifying insurance benefits, and arranging schedules. Excel at working cross-functionally with staff members at all levels to accomplish goals and identify best practices. Display deep commitment to offering patients the best possible experience and care at all times. Proficient in EPIC, IDX, CMS, and Microsoft Office Suite.


 



Education



 


Eastern University, Philadelphia, PA


Master of Business Administration in Health Administration | 2015


 


Syracuse University-Utica College, Utica, NY


Bachelor of Science in Health Studies | 2012


 



Related Experience



 


Cooper University Health Care, Camden, NJ                                                                                                              2016 – Present


Supervisor, Access Business Services



  • Supervise 12-15 Insurance Verification Specialists; coordinate daily staff activities, ensuring equitable work distribution by reviewing reported referral and authorization completions.

  • Create and maintain training and reference materials via SharePoint; train new employees on job functions, policies, procedures, tools, and systems.

  • Track program statistics, conduct quality assurance (QA) audits, and provide monthly updates to clinical and business operations leaders.

  • Verify insurance eligibility, plan benefits, and coordination of benefits (COB).

  • Obtain referral and insurance pre-certifications/prior-authorizations for inpatient and outpatient surgeries, procedures, treatments and/or radiology studies.

  • Explain insurance coverage and benefits; offer referrals for uninsured and underinsured patients.

  • Generate patient liability estimates, collect payment, and/or establish payment plan agreements.

  • Resolve issues encountered by Insurance Specialists or Financial Screening Navigators.

  • Complete timekeeper responsibilities in Kronos/E-star.

  • Administer employee performance evaluations and provide feedback regarding improvement.


 


University of Pennsylvania Health System-Ambulatory Access Center, Philadelphia, PA                                         2014 – 2016


Patient Access Representative (Rheumatology Department Lead)



  • Served as first point-of-interaction (POI); ensured a positive client experience when explaining registration, insurance, and validation processes.

  • Completed insurance verification and admissions pre-certifications; resolved patient billing inquiries.

  • Maintained up-to date-patient accounts utilizing Epic software.

  • Provided ongoing support to the Orthopedic, Pain Management, Rehab Medicine, and Rheumatology Departments by scheduling patients for initial consultations, follow-ups, and post-op visits.

  • Collaborated with a colleague to create an Innovation Team consisting of 6-8 FTEs to enhance patient satisfaction and employee involvement.  

  • Served as a liaison between the Access Center and the Clinical Practices.

  • Oversaw QA and protocol modifications.


 


Cynthia Toussaint


Page Two | 718-812-7467 | ctoussai@eastern.edu


 



Related Experience (continued)



 


Caregivers, Utica, NY                                                                                                                                                            2011 – 2012


Certified Home Health Aide



  • Monitored patients’ health by measuring temperature, pulse, respiration, and blood pressure.

  • Assisted patients with passive range of motion.

  • Provided support with mobility from beds, baths, wheelchairs, or automobiles.


 



Additional Professional Experience



 


Sports Unlimited Inc., Harleysville, PA                                                                                                                             2013 – 2015


Sales and Service Representative (Part-time, 2015)



  • Informed customers of deals and promotions, sold products and/or services, assisted with refunds/exchanges, and answered questions regarding warranties or terms-of-sale.

  • Obtained orders, serviced existing accounts, and established new accounts.

  • Resolved customer issues via phone or email by investigating problems, developing solutions, preparing reports, and making recommendations to management.

  • Utilized computer technology to manage high-call volume.


 


Community of Peace Academy, St. Paul, MN                                                                                                                     2012 – 2013


Special Education Para-Professional



  • Offered academic and behavioral intervention and support to high school students, retaining student progress notes for guardian communication.

  • Implemented classroom accommodations and modifications to engage students’ learning.


 


Utica College Alumni Office, Utica, NY                                                                                                                            2010 – 2011


Telecommunications Associate and Marketing Assistant



  • Coordinated and managed all marketing, advertising, and promotional tools.

  • Assisted in raising over $350,000 in funds from alumni and donors through telephone contact.

  • Developed and implemented marketing plans and projects for new and existing products.

  • Determined and managed the marketing budgets.


 



Certification and Training


 



Lean Six Sigma Yellow Belt Certified, Cooper University Health Care | 2016


 


Crucial Conversations | Essentials of Project Management


 



Volunteer Experience



 


Alpha Kappa Alpha Sorority, Inc.                                                                                                                                  2011 – Present


Regions Hospital                                                                                                                                                                                 2013


Masonic Home Rehabilitation Center                                                                                                                             2011 – 2012


Student Nurses Association                                                                                                                                               2010 – 2011


Faxton St. Luke’s Hospital                


 

  • ID#: 113722
  • Location: Henderson, NV , 89014

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!