923 High Plains Dr.
Henderson, NV 89002
More than 15 years successful experience in customer service, and sales with recognized strengths in management, training and phone skills.
Abilility to manage,train, motivate, and supervise employees.
A team player, acknowledged as 'Total Quality Customer Service Professional.
September 2015 to Current
Merchandiser, online orders, cashier, Ad set, department resets, and inventory.
October 2007 to January 2008
Greet customers and ascertain what each customer wants or needs.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
January 2007 to October 2007
Legends Steakhouse Columbia, TN
Server, shift led, trainer
Take orders from patrons for food or beverages.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Prepare checks that itemize and total meal costs and sales taxes.
Collect payments from customers.
Clean tables or counters after patrons have finished dining.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
August 1993 to August 2005
U-Store-It Apple Valley, Ca
Senior Manager, District Trainer, Store Manager
Supervised four facilities with 10 employees, plus ran home base facility.
Conducted facility audits, auctions sales, inventory control, customer complaints, variance decisions.
Phone skill trainer.
Quarterly and yearly projections.
Employee annual reviews.
Marketing and sales.
January 1988 Moreno Valley High School Moreno Valley, CA