Customer Service

Edward M. Correa
1327 Dusty Sage Court,
Henderson, NV 89014
(702) 524-7927

Career Goal

To give in and contribute the skills and education that I have acquired into a challenging and tough customer service and other situation in order to achieve the desired business result.

Computer Programming Skills

  • Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.

  • Knowing Operating Systems:  Windows2000, Windows ME, Windows XP, Windows Vista, Windows7.

  • AutoCAD 2010 software from Autodesk.

Professional Excellence Summary

  • Systematic knowledge in the services related to engineering/drafting sales, account attainment, and administration; dependable development of product and industry facts, reactivation of drafting accounts that have been kept as inactive, and the improvement in sales techniques.

  • Achieving targets and sales quotas consistently.

Professional Background

Since 2003 working as an Independent Contractor for Architectural and Ornamental Metal Companies in Clark County, Nevada and efficiently handled the following responsibilities:

  • Market and telecommunication engineering/drafting services to commercial clients and drafting services to Iron-steel manufacture clients.

  • Acquire recent accounts; retain and ensure the proper construction permits filled for encroachments permits. Organize cold calling; process project orders and after sale service to clients.

Professional Experience:



November 2011 to September 2016.

Site Operator (full time) Cheyenne Station

  • Inspecting and measuring load of all public customers

  • Collection of dumping fees

  • Ensure all company policies and procedure are followed

  • Maintain all financial records per company standards

Professional Experience (cont.):


SpectrumLV Utility Consultant 

January 2003 to June 2015

Independent Contractor                                                         

  • Telecommunications Engineering/Drafting

  • Commercial Design and Project Coordination

  • Liaison between government, community and business

  • Permit acquisition processes including encroachment and construction permitting.

  • Technical Environment:  AutoCAD 2010, HP Designjet 750, Windows XP

Access Technologies Corp.

 August 2008 to November 2011

Independent Contractor (Part Time)                                                 

  • Creating Structural Drawings in CAD

  • Aiding Manufacture with Shop Drawing Layouts and site specific Constructions Plans

  • Producing Structural Steel and Iron Detail Sheets

  • Technical Environment:  AutoCAD 2009, HP Designjet 750, Windows XP

North Star Communication, Inc.

November 2003 to July 2008

Telecom Tech II


  • Planning and design of major telephone utility projects

  • Developing fiber optic cable projects for aerial and underground systems.

  • Design drafting with Auto Cad programs.

  • Business building industry consulting (BICSI) services and engineering procedures

  • Liaison between government, community, and business

  • Permit acquisition processes including encroachment and construction permitting.

  • Training of office, drafting and construction project teams.

Kaccell Communication, Inc.

January 2001 to November 2003

Independent Contractor

  • Converting old hand drawings to CAD

  • Design drafting with Auto Cad programs.

  • Digitizing Maps and New Facilities for future Service

  • Technical Environment:  AutoCAD 2000, NT

Academic Background

  • Bachelor of Science Degree in Communication from the Kendall University, St. John, US VI, 1996.

  •  Associate of Applied Science Degree in Drafting  Technology from the Design Institute, Las Vegas, NV, 2001


  • ID#: 125317
  • Location: Henderson, NV , 89014

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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