Administrative/Clerical/Hospitality/Information Systems

Janet Dorsey Tel : 702-286-5653 e-mail : dorseyjh@gmail.com 2395 Predera Avenue, Henderson, NV 89052, USA   Education Jan. 2007 - Oct. 2008 Masters of Business Administration – Business Administration University of Phoenix, Las Vegas, NV GPA: 3.7 Apr. 2004 - Dec. 2006 Bachelor of Science – Computer Science University of Phoenix, Las Vegas, NV GPA: 3.8   Work Experience Client & IT Services SanPedro.com, San Pedro, CA September 2002 – December 2010 • Project management for multiple small business web application projects.   • Perform business analysis and requirements gathering.  • Act as the liaison between clients and software engineers. • Created and documented customer support procedures.   Guest Relations Manager Holiday Inn, InterContinental Hotels Group, Salt Lake City, UT February 1998 - January 1999 •Documented guest's situations, complaints and compliments. •Resolved complaints and problems to the guest's satisfaction. •Demonstrated appropriate professional behavior and attitude. •Communicated effectively •Provided excellent quality service.   Reservations Sales and Service Delta Airlines, Salt Lake City, UT May 1994 - February 1998 Answered questions regarding schedules and fares, sells air space and recoded transaction. Responsible for serving the customer in an efficient, courteous and timely manner. •Handled high volume of telephone sales calls pertaining to booking and maintaining travel reservations with 100 % accuarcy. •Promoted upgrades, membership in mileage programs and assistance with rental cars.   Skill Summary Networking TCP/IP, DNS Operating Systems Windows Server 2008, 2003 Windows 7, Windows Vista, Windows XP Related Software Microsoft Project, PowerPoint, Visio, Word, Excel Basic HTML  Related Skills and  Community Service Project Management General Office Skills Customer Service Excellent Comprehension and Retention Excellent Written and Verbal Communication Girl Scouts of America Troop Advisor Boy Scouts of America 

  • ID#: 68391
  • Location: Henderson, NV , 89052

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