Customer Service/Admin Assistant
709 Anne Lane, Henderson, NV 89015*Cell (702) 595-1639*email: firstname.lastname@example.org
Extensive experience and detailed oriented professional with over 20 years experience in various customer service fields. Heavy customer support in, sales administration, manufacturing, service, and business operations. Strong organizational and follow-up skills. Solid background to run all types of office equipment and various computer programs.
- Microsoft Word QAD
- Microsoft Excel CRM
- Microsoft Outlook Supply Web
- Act/AS400 Syscentre
- GroupWise Vantage
MC Supply Inc. Assistant to Vice President/Sales Coordinator
Work very close with OEM customers on MRP and usage of product. Maintain inventory on all product needed by OEM, i.e.: gaming accessories.
Place all Purchase Orders with Corporate Factory in Taiwan based on OEM needs and usage. Monitor all products coming in via ocean, air, overnight priority etc. to ensure OEM usage is delivered on time so that OEM has no lapse in production.
Handle all Accounts Payable and Receivables, which are then entered Quick Books, maintain all spreadsheet &, collection reports to ensure customers payment terms are met and on time.
Correspond with customers via email or visiting if local. Showing all products that McSupply can provide for their gaming needs.
Maintain warehouse as in unloading all containers when product is delivered via pallet jack and putting into inventory and logging all deliveries into QuickBooks to maintain our mid-max level of product. (McSupply has an excessive range of product needs for gaming i.e over 300 items via catalog to maintain)
Set-up warehouse so that all OEM product is labeled and in OEM location bins, and/or pallets so that when OEM request delivery I prepare, invoicing, packing slip and ship via customer ship method or deliver via company truck if local.
VSR Industries, Customer Service Supervisor
Reviewed Sales order that were entered by staff to ensure correct product matches customer request and PO information.
Worked close with Engineering on new design of product bases, wedges, end caps. To complete customer need for custom request.
Reconciled all paperwork prior shipping to ensure all paperwork was correct before shipping (reason is orders change during production).
As supervisor, I separated customer service staff into division that handled sales territory. This way each sales person had their own Customer Service Rep and Engineer. This would allow more of a connection with customers and their needs.
Worked close with production manager, scheduler, shipping department to ensure on-time delivery of product.
Prepared weekly reports by divisions/territory and sent to sales manager and staff for status of customer orders & lead times (design, production, lamination, paint).
Handled all customers’ complaints which may result in return of production or rebuild of product.
RMA paperwork and reports on reason of return. This would include research of issue and reported back to GM on fix.
Time Card reconciles.
Various other Customer Service Supervisor duties.
Accurate Metal Fabricators, Customer Service Rep. 5/2010-6/30/2011
Answer heavy departmental phones
Received and Entered customer orders
Processed, gathered pricing and entered customer quotes for request for new product
Scheduled and coordinated production with production manager and provided all builds on spreadsheet so that we
Manage labor and time.
Assisted with purchasing of material for production based on customer orders so that the correct product is assembled
Priced laminate and ordered for special requested colors.
Tracking of sales activity and daily shipments so that monthly forecast is met each month
Coordinating all production meetings twice a day with material planners, lamination, fabrication, and chrome dept to insure daily production is ok.
Typed all customer correspondence and reported on spreadsheets
Researching on line companies that could use the fabricating and chroming benefit of the company to bring in new business.
Encore Commercial Services Property Management Co., Administrative Asst.: 4/2009-5/1/2010
Heavy phones/Customer Service
Filing of all paperwork in correct files per homes.
Assisted tenants, with any issues that may arise in there homes.
Processed payments and deposits and verified payments to owners of the homes
Tenant correspondence/notifications, of late payments, evictions, or association’s letters for homes that were in home associations.
Facilitated all maintenance requests and scheduled all needed repairs.
Prepared paperwork for payments of maintenance service to either homeowner.
Ran credit checks on potential tenants.
JCM American Corporation, Inside Sales and Administrative Coordinator 10/2000-11/2008 laid-off
Read and interpret documents such as sales orders, customer purchase orders, bills of materials, customer change orders, customer MRP’s.
Recognize, and solve problems that may arise in the execution of sales orders, customer inquiries, and production issues. Calculate figures and amounts such as discounts
Write small spreadsheet reports and business correspondence. Efficient in communications skills both written and verbal.
Answer all customer phone calls and emails regarding status of shipments, proof of deliveries, product inquiries, complaints or technical support.
Determine the correct bill of materials needed to deliver the correct product to the customer
Request new part numbers and working closely with engineering to create and develop product based on customer’s request. At times customer blue prints are required in order to determine customer needs.
Knowledgeable on gaming compliance, regarding jurisdiction, and tribal entities.
Coordinating with production, to develop customer delivery dates based on product availability and capacity constraints.
Follow-up with customers and Sales Rep on committed delivery dates to ensure on time delivery to the customer. Advise customer of any pending issues that may affect their ship date. Reschedule orders as necessary with regard to product allocations or product shortages.
References upon Request: