Administrative Assistant

L. Diane Cary

176 Laguna Hills Court, Henderson, Nevada 89002

Cell Phone: (417) 270-2776

Email Address: dianecary61@gmail.com

 

PROFILE

       Ø  Enthusiastic, motivated /Executive Admin/Customer Service Representative who understands the value of time management and good training.

       Ø  Excellent communicator with demonstrated leadership skills.

       Ø  Able to prioritize and organize many tasks

       Ø  Experienced in negotiating with vendors.

       Ø  Computer: Hardware– PC. Software–Office 2007, MediSoft, HealthFusion

EXPERIENCE

Air Evac Lifeteam, Air Ambulance Service, West Plains, MO (10/13/2014 – 5/18/2015)  $10.35 an hr. + Benefits 

Patient Accounts Representative, Customer Service for Commercial non-government accounts. 

 

  • Ø Provide customer service to patients regarding their billing for their life flight.
  • Ø Researched and resolved old accounts needing reconciliation to close out with patients and insurance companies.
  • Ø Listened to patients in their time of trauma, grief or joy by providing personal communication (written and verbal).
  • Ø Provided moral support to our C3 Team.
  • Ø Provided new narrative codes for program to condense typing input.

 

American Home Health, West Plains, MO (June 2014 – October 2014)   $8.25 an hr.

Care Giver

 

  • Ø Manages all physical needs for patients in need
  • Ø Manage own schedule
  • Ø Processed weekly report for doctor updating patient’s progress.
  • Ø Provided personal communication time with patient.
  • Ø Managed meals, client personal hygiene and housekeeping for 8 clients (37 hours a week)
  • Ø Received award for going above and beyond the call of duty.

 

Burke Chiropractic, Tracy, California (12/03 2014)   then relocated in 2004 to Alton, MO 

Office Manager, Dec 2003 to 2014 – Office Manager, Finance, Billing and Marketing mgr.  Salary: $2,000.00 monthly

 

  • Ø Manages all medical billing and finances for office
  • Ø Front desk, appointments, AR/AP, phone.
  • Ø Care for elderly for their comfort and subjective complaints
  • Ø Assisted in EHR meaningful use audits
  • Ø Manage weekly Staff Meeting with agenda and following notes.
  • Ø Manages the ordering and dispersing of office supplies
  • Ø Events Coordinator

 

E. & J. Gallo Winery, Modesto, California (12/02 to 12/03)   $18 an hr + Benefits

Sr. Executive Assistant/ Business Analyst Dec. 2002 to Dec 2003 – Support the Financial Supplier Development Department and negotiate contractual agreements.  Handled correspondence, mail merges, flyers, spreadsheets, travel arrangements, and expense reports for Northern California Senior Executive Vice President. Supported Sr. VP, Sr. Management

 

  • Ø Manage month end reports for Supplier Development.
  • Ø Negotiated pricing with Office Depot and Costco.  Saved Gallo Inc. $500 monthly on supplies.
  • Ø Manage budgets for Finance department. Process and research all payments for facility servicing.
  • Ø Supported the Senior Executive Vice President and Four Regional Managers.
  • Ø Independently organized concise, complete employee phone lists.
  • Ø Manage emails calendars for Upper Management

L. Diane Cary 

Page 2

EXPERIENCE (Continued)

 

AT&T, Inc., Pleasanton, California (10/01 to 2002) Contracted by Butler International Temp Service, Inc.

Sr. Executive Assistant/ Business Analyst, Oct 2001 to Oct 2002 – Support LCM Team inclusive of Solutions Manager and General Manager  $24 an hr + Benefits

 

  • Ø Manage month end global reports for Europe, Asia and United States.
  • Ø Supported Web based data for all WR projects for Sun Microsystems
  • Ø Supported Lotus-Approach database, run queries for month end reporting and daily sales report.
  • Ø Improved report analysis return time. Processed weekly report for customer agreement.
  • Ø Revised pricing for contractual inflationary increase for amendments to RFP for SUN account.
  • Ø Events Coordinator for the LCM Team

 

Anixter, Inc., Pleasanton, California (3/98 to 9/11/01) Company Downsize  $18 an hr + Benefits

Sr. Executive Administrative Assistant  / Facilities Manager / IAP Business Analyst, Supported Two Senior VP, and three Senior Managers, Manage facility of 80 – 100 employees.  Manage month end and daily requested reports for the Western and Central U S.

 

  • Ø Built Access database, run queries for month end reporting and daily sales report requests.
  • Ø Improved report analysis return time. Processed over 267 detailed reports monthly.
  • Ø Negotiated pricing with Office Depot and Costco.  Saved Anixter Inc. $500 monthly on supplies.
  • Ø Manage budgets for Pleasanton facility. Process and research all payments for facility servicing.
  • Ø Wrote Procedural Manuals for department positions.
  • Ø Set up supply room and generate a requisition policy for office and kitchen supplies.
  • Ø Manage supplies ordering and inventory, decreased expenditure by $375 .
  • Ø Manage Call Center and Receptionist, Supervise and Build career paths for three employees.
  • Ø Coordinate events for Western Region of 150 sales people.
  • Ø Process Power Point Presentations for quarterly staff meetings

 

Advanced Medical Nutrition, Inc., Hayward, CA (11/92 to 1/98) Company move to PA/Sold to Douglas Labs                    A direct marketing vitamin supplements business with business done via telephone and mail.   $15 an hr + Benefits

       Executive Administrative Asst. / Facilities Manager / Customer Service Manager

       Ø  Supported CEO, Senior VP and Finance VP of small company.

       Ø  Supervised and managed 5 customer service agents including hiring, training, motivating, and disciplining. Each representative input at least 800 to 1,000 orders per month.

            ·   Cross-trained everyone in department. 

            ·   Reviewed customer service reps quarterly even though company policy only required yearly.

  • Supported and inspected Custom Labeling for professional offices.

            ·   Directed monthly workshops for training and motivation. Provided training in telephone skills, communication, and customer service.

            ·   Designed automated follow-up communications system for customers.

       Ø  Set up foreign shipping procedures and subsidiary to import raw materials for vitamin supplement production. 

       Ø  Purchased office supplies and equipment under budget. 

       Ø  Negotiated with vendors before submitting to vice president for approval. Decreased shipping costs by 5%.

       Ø  Assumed full responsibility for company during owners' absence.

 

 

 

L. Diane Cary

176 Laguna Hills Court, Henderson, Nevada 89002

Cell Phone: (417) 270-2776

Email Address: dianecary61@gmail.com

 

 

 

 

PROFESSIONAL REFERENCES

 

Pamela Cox

Air Evac Air Ambulance (AMGH)

Patient Accounts Supervisor

P.O. Box 106

West Plains, MO 65775

417-257-1035

 

 

Erwin L. Burke, D.C.

Clinic Director

1672 Blackhawk Dr.

Pleasant Grove, UT 84062

801-836-1515

 

 

Thomas Kurfirst

Avaya National Manager

 Anixter, Inc.

5720 Stoneridge Drive, Suite. 2

Pleasanton, California 94588

(925) 469-8725

 

 

Steve Keller

Vice President, U.S. Marketing

Anixter, Inc.

4711 Golf Road, Floor 2

Skokie, Illinois 94545

(847) 677-2287

 

  • ID#: 92051
  • Location: Henderson, NV , 89002

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