Riea T. Zaic
Sr.Law Enforcement Support Technician
CCDC/ Las Vegas Metropolitan Police Department
Las Vegas, NV
September 2001 to March 2014
Perform a wide variety of complex clerical and technical workÍ¾ lead, oversee, coordinate, and participate inthe more difficult work in support of the Clark County Detention Center. Provide administrative support tosupervisors and independently resolve coordinative issuesÍ¾ respond to questions of less experienced staffÍ¾handle the more complex requests for information and provide assistance to the public regarding section orunit policies and proceduresÍ¾ operate various computer systems for the input and retrieval of dataÍ¾ performthe full range of technical duties relative to the Clark County Detention Center. I was required to have adetailed knowledge of the activities, programs, and operations of the work unit to which I was assigned inorder to independently address administratively and coordinative issues as they arise. Supervision Receivedand Exercised: Receives direction from supervisory staff.Lead, plan, train, monitor, and review the work of staff in assigned work areaÍ¾ respond to technical andprocedural questions of less experienced technical and clerical staff.Coordinate and provide support services for a section or work unitÍ¾ resolve administrative issues as theyarise to ensure work unit deadlines are metÍ¾ keep supervisory staff informed of changes to the schedule andprocess. Assist Department personnel and the public in person and by phoneÍ¾ take reportsÍ¾ providetechnical and administrative information regarding Department policies, procedures, and regulationsÍ¾determine accuracy and completeness of applications, forms, records, and reports.Operate a variety of office equipment including copiers, facsimile machines, computer terminals andprintersÍ¾ organize and maintain disk storage and filing.
Room Reservations Agent
Riviera Hotel and Casino
Las Vegas, NV
January 1995 to September 2001
Responsibilities: Keep informed of all room types, packages and ratesÍ¾ describes rooms in a manner that will up sell the hotel.Offer alternative choices for rooms (days of week, dates and room types) to all callers where the initial requestcannot be achieved.Check availability for all requested dates through the computer to ensure current and accurate status is given.Read casino guest accounts and books reservations.Has a working knowledge of the PBX board and the policies and procedures of that department.Keep up on all functions pertaining to the Riviera Hotel.Follow through on all changes pertaining to guest reservations.Cooperate and coordinate with all related departments to provide the best possible service.Provide superior service to all customers on each and every shift and has the resiliency to deal with the rydocumentation.
EDUCATION: Sociology (Degree NA)
Community College of So.NV
Las Vegas, NV1998 to 2001
REFERENCES AVAILABLE UPON REQUEST