receptionist, customer service
Megan K. Brown – Resume Las Vegas, NV | Cell: 512-571-0631 | E-mail: firstname.lastname@example.org CAREER Objectives and Experience To achieve the highest standard of customer service in all my career choices and to always better myself through work and service. Company's I have worked for - MGM Grand Resorts International, Del Webb Anthem, Red Rock Country Club, Turnberry Place at The Stirling Club, Canyon Ranch Spa Club, Waldorf Astoria Resort, Querencia at Barton Creek. Computer / Software Experience: Microsoft Word, Gold Mine, Microsoft Excel, S.D.S., Outlook Express. Open Table, POS systems, Axis Care. Design Programs: Photoshop, Snag It, Web Style and Web Page Maker. Current Employment: Kindred Hospital (Sub-Acute) / Flamingo (March 2015 – May 2016) Las Vegas, NV Title: Patient Relations Representative | Duties Include: Daily interactions and assessment of patients, in charge of resolving all questions, concerns, grievances - Management position as customer service coordinator for hospital and special events. Patient advocate and concierge. Helps facility acclamation by gathering personal information and “insurance and admission” paperwork. Responsible for Facility tours and marketing – including creating and delivering “Welcome Baskets” to new patients. Halcyon Home (Home Health Care Services and Hospice Agency) Personal Care Services, Concierge Services, Senior Living Planning and Consultation Services, Medical Advocate. (July 2014- October 2014) Austin, TX Titles: H.R. Scheduling Coordinator, Receptionist, Office Assistant, Concierge Duties: Responsible for scheduling 100 caregivers for over 90 clients using the services of the agency. Consulting with new clients and their families, assisting in maintaining adequate staffing (including interviews) processing new hires, pre-employment screenings, background tests, drug tests and verifying licenses, certificates and eligibility to work which made it possible to staff . Working knowledge of office and computer programs (Axis Care), maintaining and updating clients and caregivers calendars and personal information, answering all phone calls for the office; keeping records of incoming and outgoing calls in daily phone logs. I used my many years of experience in customer service, management and training to be able to enlist the cooperation of many people and create solutions for every situation, working with all departments to make sure clients and their families and staff were content and had all their needs met. Querencia at Barton Creek - A Premier Resort- Style Senior Retirement Community Titles: Dining Room Supervisor & Lead Hostess or Maître’d (June 2012 – July 2014) in Austin, TX Duties: Receptionist, Floor Supervisor and Lead Hostess, Event planner and Reservationist. Oversee daily restaurant operations of the 200 +Club residents, as well as insuring the safety and well being of staff and senior residents. Involved in the daily planning and training of staff and meeting all guidelines and the expectations of the Club and the Food and Beverage Director and Dining Room Service Manager. In charge of all food charges of the club as well as charging of special events of club, working as Main Reservationist, and Events Planner for the dining room, including 2 events monthly which included floor plans, R.S.V.P. lists, calls and requests of residents and guests and working with other departments. I was in charge of daily “To Go's” for resident’s meals (20-45 people daily), observation reports regarding resident standards, needs and practices of a healthy, active lifestyle and of social interactions using the club program “Masterpiece Living”. Bartlett's Restaurant (January - May 2012) Austin, TX Titles: Hostess, Receptionist, Reservationist | Duties: Greeting, seating guests, making reservations with computer program - Open Table, Knowledge of menus and descriptions of each dish as well as answering all questions concerning restaurant. Waldorf Astoria Hotel, (July 2010 - September 2010) Orlando Florida Titles: Hostess, Coffee Barista and To Go Server. | Duties: Greeting, seating guests, making reservations, taking coffee orders and “to go” orders for guests, sales and Menu and Hotel knowledge to help answer guest's questions. RealTour & Gigland Productions (March 2007 - August 2012) Las Vegas and Orlando, FL Real Estate and Business Video Production. Music and Entertainment. | Titles: “Co-Owner” and Marketing Administrator, Office Administrator, Stylist and Makeup Artist. | Duties Include: Photographer and Videographer. Web Marketing, retaining of clients, sales and Video Editing. Creative Director. Helped clients promote their businesses and properties, with digital media and video. Licensed Skin Care Specialist. Hair Stylist (1998-2015 - Las Vegas and Orlando, FL) Academy Of Career Training Completed 300 Hours and The Academy Of Hair Design - Las Vegas, NV - 1998 Completed 1200 hours – graduated and licensed as a skin care therapist and worked as hairstylist. Experience included Sales and marketing, and customer service. The Academy of Career Training (Completed 300 hours) Self Employed Red Rock Country Club (May 2004 – March 2007) Las Vegas, NV Titles: “Membership Sales Assistant” and Dining Room Hostess, Trainer. (Employee of the Month) Duties Included: Office Management, data entry, scheduling appointments, coordinating meetings, giving property tours, Sales and Marketing, assisting the Membership Director, included customer development and administrative functions of the Membership office. Dining Room Hostess – Reservationist, greeting guests, seating, and preparing "carry out" orders. Concierge service, helping arrange golf tee times and taxi pick up. Event planning department – menu choices, price points and design concepts - planned weddings, birthdays and fund raisers.