Customer Service Manager



Carm Sledge
2716 Coventry Green Ave.
Henderson NV 89074
Email Address: carmpm88@yahoo.com
Telephone: (702) 882-6342

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SUMMARY OF QUALIFICATIONS

I have a Business Administration degree, with more than 10 years sales management skills.
I am results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in training sales staff, good verbal and written communications,
an impeccable record of attendance, with experienced in visual merchandising, excellent record that focuses on driving sales and setting a new record in company sales and providing only the highest quality of customer service and 100 percent customer engagement.

I have an extensive customer service and management experience that shows my ability to adapt to any situations, and many years of experience in training staff in interacting face to face with clients.
I have a passion for success and a goal oriented demeanor that would push me to accomplish tasks and my character that I can work well and communicate with others.
I was given a Rising Star in my previous employer because of my positive attitude as well as setting a new company sales record.
I have handled numerous employees, as well as having experienced in training sales staff in achieving the company goal in sales, scheduling, payroll controls, organizing, inventory controls, and all other administrative tasks.


WORK HISTORY:

LANDAU
Las Vegas, NV 89122
Position: Store Manager
Date: January 2016- Current
Duties Summary:
My duties were to make sure that I achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. And maintain store staffs by recruiting, selecting, and the orientation of training employees.
Protecting employees and customers were part of my responsibility in providing a safe and clean store environment.
As well as maintaining the stability and reputation of the store by complying with all company policies and legal requirements, ensuring availability of merchandise, service, and inventory.
Updating myself to maintain professional and technical knowledge by attending educational workshops, establishing personal networks, participating in different community events and all corporate functions.


ALCLEAR LLC
5757 Wayne Newton Blvd.
Las Vegas, NV 89111
Phone: (702) 205-6539
Position: Security
Dates: Nov. 18, 2014 - Jan. 14, 2016
CLEAR Supervisor : Benjamin Mones Phone: (408) 836-9747
Duties Summary:
As a CLEAR Security my responsibility was to make sure that all of our members were receiving the best customer service; I had to ensure speed through the airport security experience. Predictability and excellent service every time they travel using high technology Biometrics system and Data Analytics platform that verifies identity and prescreens members. Delivering our commitments to all our members the highest customer service possible to all members.
Introducing future new members to all the benefits they will experience from being a CLEAR member that will make their lifestyle traveling a more advanced, convenient and fun experience without jeopardizing the TSA security protocols and procedures. And achieving and exceeding sales goal assigned by my supervisor.


DEL MAR GARDENS of GREEN VALLEY
100 Delmar Gardens Dr.
Henderson, NV 89074
Phone: (702) 361-8535
Position: Med. Tech / Nursing Assist Memory Care Dept.
(Alzheimer’s and Dementia)
Dates: April 05, 2014 - Nov. 10, 2014
Duties Summary:
My duties revolve between patients and doctors to record and communicate all issues to medical staff. Working with medical technology, like billing software, health information software and medical record charting software. Also, provide basic care to patients, as well as assisting them in their daily activities, administering medication to patients which all depends on the level of training and experience. It was also my duty and responsibility in updating my education and knowledge in accordance to the Nevada State Board of Nursing Licensing Department requirements.


College of Southern Nevada
6375 W. Charleston Blvd.
Las Vegas, NV 89146
Phone: (702) 651-5000
Position: Nursing Student.
Dates: Nov. 18, 2013 - Aug. 10, 2014.
Duties Summary:
Completing all required units, passing all test and specialt projects as well as term papers. I also completed the required OJT's to different hospitals and facilities and to make sure to PASS the Nevada State Board of Nursing Licensing Exam.


ULTRA DIAMONDS
560 N. Stephanie St.,
HENDERSON NV 89119
Phone: (702) 434-5109
Position: Manager
Dates: June 09, 2008 - Nov. 01, 2013
Supervised: 15

Duties Summary:
My duties were to make sure that I achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. And maintain store staffs by recruiting, selecting, and the orientation of training employees.
Protecting employees and customers were part of my responsibility in providing a safe and clean store environment.
As well as maintaining the stability and reputation of the store by complying with all company policies and legal requirements, ensuring availability of merchandise, service, and inventory.
Updating myself to maintain professional and technical knowledge by attending educational workshops, establishing personal networks, participating in different community events and all corporate functions.


DISCOUNT AUTO PARTS & SERVICES
4640 S. Decatur Blvd.,
Las Vegas, NV 89103
Phone: (702) 501-3282
Position: Gen. Manager
Dates: Jan. 08, 2003 - June 02, 2008
Employees Supervised: 31

Duties Summary:
My responsibilities were to ensure the maximum revenue and productivity of the service department by achieving the highest levels of customer satisfaction. Completing weekly payroll, inventory audits, and the ordering of product from various vendors.
Managing technicians and handling customer issues and preparing schedules and plan staff duty rotations to ensure that servicing and repairs are completed in a timely manner.
I had to oversee the customer satisfaction, such as opening times, availability of courtesy vehicles and delivery of other services, cost accuracy and quality of work.
Making improvements to the overall performance as well as taking care of the day to day operations of the store and ensuring maximum profitability.


702 CITY REALTY
4055 Spencer Street
Las Vegas, NV 89119
Phone: (702) 405-1220
Position: High rise Condo Realtor
Dates: April 7, 2005 - Oct. 10, 2007


HARDILL AEROSPACE ASSOC. INC.
1555 Minnesota Ave.
Paramount, CA 9073
Phone: (562) 531-1491
Position: Quality Assurance Assist. Manager
Dates: Dec. 01, 1999 - Dec. 28, 2002
Employees Supervised: 38

Duties Summary:
My responsibilities were to ensure that the units produced are of established quality standards, overseeing the entire production process and locating specific problems that arise through the process. The constant observing of the units for visible defects.

Doing various tests on the samples drawn, noting observations, accepting and rejecting of samples checks based on defects.
Also, my duty is to assist in the implementation of quality control programs, assisting of training manuals and quality guidelines, and performing other tasks assigned to me by my quality engineer.


VIP TRANSPORT INC.
8181 Santa Rosa Subdivision
Laguna City, Philippines
Position: Gen. Manager.
Dates: June 1992 - Nov. 1999


VY DOMINGO JEWELER
35 Emerald Street
Quezon City, Philippines
Position: Gen. Manager.
Dates: July 1985 - June 1992

EDUCATION:

Certified Nursing Assistant
College of Southern Nevada
6375 W. Charleston Blvd.
Las Vegas, NV 89146.
Nov. 18,2013 - Aug. 10, 2014

Certified EKG / ECG
College of Southern Nevada
6375 W. Charleston Blvd.
Las Vegas, NV 89146
Nov. 18,2013 - Aug. 10, 2014

Certified Med. Tech. July 2, 2015

Child Development & Teaching
Fullerton College
321 E. Chapman Ave.
Fullerton, CA 92832
March 21, 2000- Oct. 1, 2002

Bachelor of Science in Bus. Administration
University of the East
2219 Claro M. Recto Ave.
Manila Philippines
Sept. 15, 1980 - Oct. 23, 1984

Graduated High School
Saint Rita College
74 San Rafael Street
Manila Philippines
Sept. 9, 1975 - June 20, 1979


LICENSE and CERTIFICATION and MEMBER:

Certified Diamontologist
Diamond Council of America: Nashville TN 37203

Certified Nursing Assistant
Nevada Board of Nursing: Las Vegas NV

Certified Med. Tech.

AHA CPR - BLS for Healthcare Providers

REDCROSS CPR: ADULT, CHILD and INFANT

Certificate of Achievement for Alzheimer’s and Dementia

Certificate of Achievement for Bloodborne Pathogens and Standard Precautions

SNHD Training Card for Food Handler Safety

Medicaid Rehabilitation Practitioner

Desert Spring Hospital Medical Center: Chaplaincy Member

Calvary Chapel Spring Valley Ladies Bible Member


LANGUAGES:
English (Write, Read and Speak)
Tagalog (Write, Read and Speak)
Japanese (Speak)


REFERENCES:

Reference Type: Professional Name: Charlie Levens
Owner of DISCOUNT AUTO PARTS 4640 S. Decatur Blvd.,
Las Vegas, NV 89103 Phone: (702) 501-3282 Email: nevadaautowrench@yahoo.com

Reference Type: Professional Name: Karima Salassi CLEAR Security Phone: (702) 403-0013 Email: SLASSIKA@gmail.com

Reference Type: Professional Name: Benjamin Mones CLEAR Supervisor Phone: (408) 836-9747 Email: victoriousbenj@gmail.com

Reference Type: Professional Name: Steve Davis CLEAR Supervisor Phone: (702) 205-6539 Email: lionel49d@yahoo.com

Reference Type: Professional Name: Ligia Smith Desert Spring Hospital Hope Chaplaincy
Phone: (702) 265-6999 Email: ligiatan@yahoo.com

Reference Type: Personal Name: Charles Smith
Ret. Lt. Col. US Air Force
1019 Kings View Ct.
Henderson NV 89002
Phone: (702) 743-0979 Email: patutu@hotmail.com

Reference Type: Personal Name: David Yaghoubi CAL TRANS Sr. Engineer
3347 Michelson Dr.
Irvine, CA 92612 Phone: (714) 360-5234 Email: rahmatolah_yaghoubi@dot.ca.gov

Reference Type: Personal Name: Leona Karni Calvary Chapel Spring Valley
CCSV Missionary Phone: (410) 810-4788 Email: karnileona@gmail.com

  • ID#: 99479
  • Location: Henderson, NV , 89074

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