Administrative Office Assistant


Tatjana Lazareva


2408 Predera Ave, Henderson, NV 89052


Tel. 702-574-1612


tatjanalazareva306@gmail.com


 


 PERSONAL PROFILE


Highly motivated, enthusiastic, very organized, confident, energetic reception manager / administrator with exceptional multitasking and organizational skills. Well mannered, articulate and hardworking who has invaluable experience of providing a professional and efficient service to customers. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.


Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.


 


AREAS OF EXPERTISE




Customer service


Complaint resolution


Customer retention


Product knowledge


Telephone manner


IT skills



 



PROFESSIONAL



Diploma in Event Management



BA in Tourism Management


Multilingual


Legend


Opera


Amadeus


First Aid Certificate


Distinction Certificate in Graded Examination in Music Theater (Grade 8)


Diploma in Advanced Performance in Acting



 



 LANGUAGES



English



Russian


 



PERSONAL SKILLS


Hard working



Reliable and consistent


Positive and flexible attitude


Communication skills



 



 WORK EXPERIENCE


 


CarTrawler


Customer Operations Representative – February 2015 – June 2015 


Responsibilities


Customer service:



  • Provide customers with a friendly, positive and efficient service, being the first point of contact to handle customer queries

  • Providing accurate responses in a quick and helpful manner

  • Responding professionally to inbound calls in line with call schedule

  • Documenting reasons for calls and steps taken to resolve queries

  • Appropriately researching and investigating cases to determine how best to resolve concerns in line with customer service policies

  • Identifying where issues may need to be escalated to a more experienced member of the team

  • Compose accurate and eloquent responses  to customer emails

  • Manage numerous coordinated tasks

  • Proactively provide customers with expert advice to educate them on the products were offered and match product benefits with customer needs

  • Maintain and promote a positive attitude while meeting productivity goals

  • Document information captured through customer contacts to support product and service improvements, marketing campaigns and quality improvements. Communicate all relevant customer feedback to team leaders to facilitate ongoing improvements of the service 


 



Crunch Fitness Premier



Reception manager/Administrator - May 2011 – December 2014 


Responsibilities


Customer service:





  • Serve the customer using the five star customer standards

  • Issuing bills and taking payments by credit cards, cash and checks

  • Customer queries

  • Incoming and outgoing calls and post






Admin duties:





  • Cash and credit card balance

  • Entering members information to the system

  • Covering gym administrator during holiday times (setting up Direct Debit payments with banks, dealing with membership cancellations, renewals, outstanding balances; preparing daily, weekly and monthly reports, UB reports, DD run reports)

  • Making stock, cleaning products, stationary orders





Sales duties:



  • Telesales and walking sales


Management:



  • Resolving staff conflicts

  • Organizing reception roster

  • In charge of the gym when the manager is not on duty

  • Training new staff members


Design the gym and advertising posters:


Key skills and Competences:



  • Having a clear voice and a excellent telephone manor

  • Able to work on own initiative as well as part of a team

  • Excellent spelling and grammar and a flexible hard working attitude

  • Excellent listening and verbal communication skills

  • Ability to work long hours, often under pressure


 


Portmarnock Hotel & Golf links / Only shop


Receptionist / sales assistant - Sept 2010 – Jan 2011


 


Treasure Island gift shop, Maxela LTD


Sales assistant – Jan 2010 – Sept 2010


 


Radiuss Hotel / Hotel Felicija / Hotel Dinaburg


Receptionist – September 2007 – Oct 2009


 


Call Centre Sonnette


Telesales agent - Feb 2007 – Oct 2007 


Responsibilities:



  • Tours, health insurance, mobile operator deals sales

  • Customer feedback service


 


ACADEMIC QUALIFICATIONS


Diploma in Event Management (Distinction) 


Fitzwilliam institute – 2013


Diploma in Advanced Performance of Acting


Gaiety School of Acting – 2012-2013


BA Tourism Management


Graduate school of Information Systems Management – 2006 – 2010


 


REFERENCES – Available on request


 

  • ID#: 99988
  • Location: Henderson, NV , 89052

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